Reservation Guidelines
- After 5 PM on weekdays and all day on Saturdays and Sundays, our greeters will gladly help you find a seat for your reservation. If you need assistance during other times, don’t hesitate to ask one of our knowledgeable wine tenders or café staff.
- Minimum group size: 6
- Maximum group size: 10
- On weekends, we are unable to accept multiple table reservations. If you have made more than one reservation under the same name, we will reach out and let you know that we are unable to accommodate them all.
- Larger groups of 11 or more can walk-in, but may be split into multiple tables. Tables may not be together.
- Planning ahead? Make your reservations up to 30 days in advance through our user-friendly website.
- We will hold reservations for 15 minutes. Please call or text 440-552-2815 if you are running late or need to cancel.
- Table time limit is 3 hours, but you may stay longer if we are not busy. If there is a waitlist, we will let you know if your party needs to give up the table after 3 hours.
- Seats cannot be guaranteed due to our flexible floor plan and café-style setup. This includes specific seating requests and proximity to other parties.
- Depending on private events or staffing, you may have to go to another building to place your food and wine orders.
- All reservations are for indoor tables. However, our outdoor patio is also available on a first-come-first-serve basis. If you prefer to be seated outside, simply let our greeter know upon arrival. Keep in mind that choosing an outdoor table means giving up your indoor reservation.
If a booking conflict occurs or a specific date/time cannot be selected, it means that the reservation slot is no longer available.
| Number of Guests | 6, 7, 8, 9, 10 |
|---|
Quick Shipping and Professional Packaging
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and accurate specifications. Your products will go through an extensive inspection and will be adequately secured before being delivered. We ship to thousands customers every day across multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers for distribution are situated in Europe, as well as the USA.
Note: Orders with more than one item are assigned a processing period depending on the item.
Prior to shipment, all purchased items will be thoroughly examined. The majority of orders are delivered within 48 hrs. The delivery estimate is between 3 and 7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we are unable to effectively manage inventory. The actual inventory can fluctuate at any time. It's possible that you may not receive your order after it's been placed.
Our policy is valid for 30 days. If 30 days have passed after you bought your item, we will not be able to provide a refund or exchange.
To be considered eligible for return, it must be unopened and in the condition you received it. The item must be in the original packaging.
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